:root{--bg: #0f1420;--panel: #161d2e;--panel-alt: #1c2436;--border: #2a3448;--text: #e6e9f0;--text-dim: #93a0b8;--accent: #5b8cff;--accent-dim: #2c3f6b;--good: #3ecf8e;--warn: #f5b042;--bad: #f0546b;font-family:-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text)}button{font-family:inherit;cursor:pointer}input,select,textarea{font-family:inherit}a{color:var(--accent)}.app-shell{min-height:100vh;display:flex;flex-direction:column}.topbar{display:flex;align-items:center;justify-content:space-between;padding:10px 20px;background:var(--panel);border-bottom:1px solid var(--border)}.topbar .brand{font-weight:700;letter-spacing:.02em}.topbar nav a{color:var(--text-dim);text-decoration:none;margin-right:16px;font-size:14px}.topbar nav a:hover{color:var(--text)}.main{flex:1;padding:24px;max-width:1200px;width:100%;margin:0 auto}.card{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:16px}.centered-card{max-width:380px;margin:80px auto}.field{margin-bottom:12px;display:flex;flex-direction:column;gap:4px}.field label{font-size:12px;color:var(--text-dim)}.field input,.field select{padding:8px 10px;border-radius:6px;border:1px solid var(--border);background:var(--panel-alt);color:var(--text)}.btn{padding:8px 14px;border-radius:6px;border:1px solid var(--accent);background:var(--accent);color:#fff;font-size:14px}.btn.secondary{background:transparent;color:var(--accent)}.btn.small{padding:4px 10px;font-size:12px}.btn:disabled{opacity:.5;cursor:not-allowed}.error-text{color:var(--bad);font-size:13px}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:999px;font-size:12px;font-weight:600}.badge.live{background:#3ecf8e26;color:var(--good)}.badge.connecting,.badge.reconnecting{background:#f5b04226;color:var(--warn)}.badge.ended,.badge.closed{background:#93a0b826;color:var(--text-dim)}.call-layout{display:grid;grid-template-columns:1fr 340px;gap:16px;align-items:start}@media (max-width: 900px){.call-layout{grid-template-columns:1fr}}.transcript{height:60vh;overflow-y:auto;display:flex;flex-direction:column;gap:10px}.utterance{max-width:80%;padding:8px 12px;border-radius:10px;font-size:14px;line-height:1.4}.utterance.AGENT{align-self:flex-start;background:var(--panel-alt);border:1px solid var(--border)}.utterance.CUSTOMER{align-self:flex-end;background:var(--accent-dim)}.utterance .meta{font-size:11px;color:var(--text-dim);margin-bottom:3px;display:flex;gap:8px}.sidebar-section{margin-bottom:16px}.sidebar-section h3{font-size:13px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-dim);margin:0 0 8px}.suggestion-card{background:var(--panel-alt);border:1px solid var(--border);border-radius:8px;padding:10px;margin-bottom:8px;font-size:13px}.suggestion-card .actions{display:flex;gap:8px;margin-top:8px}.suggestion-card.ACCEPTED{border-color:var(--good)}.suggestion-card.REJECTED{opacity:.5}.nudge{background:#f0546b1f;border:1px solid var(--bad);color:var(--bad);padding:8px 10px;border-radius:8px;font-size:13px;margin-bottom:8px}.compliance-item{font-size:13px;padding:8px 10px;border-radius:8px;background:#5b8cff1a;border:1px solid var(--accent-dim);margin-bottom:8px}.sentiment-meter{height:8px;border-radius:999px;background:var(--panel-alt);overflow:hidden;margin-top:6px}.sentiment-meter .fill{height:100%;transition:width .3s ease}.table{width:100%;border-collapse:collapse;font-size:14px}.table th,.table td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--border)}.table th{color:var(--text-dim);font-weight:500;font-size:12px;text-transform:uppercase}.tabs{display:flex;gap:4px;margin-bottom:16px;border-bottom:1px solid var(--border)}.tabs button{background:none;border:none;color:var(--text-dim);padding:10px 14px;font-size:14px;border-bottom:2px solid transparent}.tabs button.active{color:var(--text);border-bottom-color:var(--accent)}.empty-state{color:var(--text-dim);text-align:center;padding:40px 20px}